FAQs

Q. What is the purpose of the Community?

A. The purpose of OhioHealth Listens is to provide an efficient way of gathering input from an engaged, representative group of patients to help shape strategic and operational business decisions at OhioHealth so we can make care better for our patients and community.

Q. Why did I receive an invitation to take a survey?

A. You received an invitation asking you to take a survey because you indicated your interest in becoming a member of OhioHealth Listens, OhioHealth’s community of ambassadors whose feedback will help shape the future of OhioHealth.

Q. How will the company use the survey results?

A. Results from member surveys are used in aggregate form to help us understand the needs and desires of our patients so we can improve our services and customer experience at OhioHealth. Insights from the surveys will be shared with the Community.

Q. Will anyone ever see my individual results?

A. No. To ensure your total privacy, your answers are confidential and grouped in total with other ambassadors who have completed the same survey. The information you provide is used for statistical purposes only.

Q. My password is not working when I return to the portal page.

A. If you have been redirected to the member portal page after completing the questionnaire, you do not need to login to submit your answers. They are already registered. You are redirected to the member portal page by default should you wish to update or change any of your account information.

If you have not yet received and clicked the link in your email to confirm your registration, you will not be able to log into the community. Check your email for this confirmation and follow the steps to complete your entrance into the community.

When logging in, make sure you do not enter any unnecessary spaces before or after your email address or password. The system reads blank spaces as extra characters.

Q. I can’t remember my password.


A. If you cannot remember your password, simply click the “Forgot password” button on the member login page and enter your email address into the required field to have it emailed to you. If you continue to experience problems, you can click "Submit my issue to the support team below" to ask for assistance.

Q. I get an “Email does not exist” message when I try to login.

A. If you did not complete the first study you were invited to and click the link in your confirmation email, you are not fully registered in the community. If you have completed these steps and still cannot login, try closing the portal page and returning in a few minutes.

Check your Inbox and Junk Mail folder for the confirmation email; depending on your email provider, it may have been directed to your Junk Mail folder.

Q. Are there any prizes for filling out the survey?

A. If there is a prize or a contest being offered for this particular survey, you will find the details in either your study invitation (email) or within the study itself. Be sure to read the information provided so you are familiar with the terms and procedures for the prize fulfillment.

Q. Why wasn’t I selected to complete this study?

A. OhioHealth Listens is made up of a variety of members with different backgrounds and experiences to represent OhioHealth’s patient population. To ensure we have representation from all member groups, members will not participate in every survey that is administered.

Q. I didn’t receive the confirmation email.

A. This may be the result of one of two things:

1. Depending upon your email provider and your personal email settings, some emails sent from an automated system may be diverted directly to your Junk Mail folder. To avoid this, you can add our address to your safe list or address book.

2. You may have entered your email address incorrectly, which would have sent your confirmation to an invalid address. If this has happened, you will need to fill out the questionnaire again. Always type carefully when you respond to survey questions to avoid this happening.

Q. I would like to unsubscribe.

A. You may click on the “To unsubscribe click here” link found at the bottom of any of our email communications. Once the unsubscribe confirmation page launches, please click the “Unsubscribe” button to confirm your withdrawal from the community.

Q. I would like to update my email address.


A. You may change your email address anytime by simply logging into the community and clicking "Change email" under the "User Profile Information" section.

Q. How do I log back into the OhioHealth Listens community?


A. If you wish to log back into the OhioHealth Listens community, save the login page URL (www.OhioHealthListens.com) in the favorites tab of your browser or in a place where it is easily retrievable.

When on the login page, you will need your login details – the email* and password that you set most recently (or when signing up as a member).

*Please note: You can check the “Remember me” box on the login page so your login email is saved for the next time you wish to sign in to OhioHealth Listens.

If you are having trouble remembering your password, you may click “Forgot password” and login details will be sent to your email address.